1. Information We Collect
We may collect and process the following types of personal information:
- Personal Details: Name, address, phone number, email address.
- Service Information: Property details, energy usage data, technical system requirements.
- Financial Information: Payment details where required for transactions.
- Website Data: IP address, browser type, and usage data through cookies and analytics tools.
2. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide requested quotations.
- To design, install, and maintain solar, battery, or EV charging systems.
- To process payments and manage contracts.
- To send updates, service reminders, or relevant promotional offers (where you have consented).
- To improve our website and services through analytics.
3. Legal Basis for Processing
We process your data based on one or more of the following:
- Contractual necessity – to fulfil an agreement or provide a service.
- Legal obligation – to comply with UK laws and regulations.
- Legitimate interest – to improve our business operations and service delivery.
- Consent – where you have agreed to receive marketing or communications.
4. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Trusted service providers and subcontractors assisting in system installation and maintenance.
- Regulatory bodies and accreditation schemes (e.g., MCS, OLEV) for compliance purposes.
- Payment processing services.
- Legal authorities, if required by law.
5. Data Storage and Security
Your information is stored securely on protected systems. We implement physical, electronic, and procedural safeguards to prevent unauthorised access, alteration, or loss of data.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
7. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal data.
- Request deletion of your information, subject to legal requirements.
- Object to processing or withdraw consent for marketing communications.
- Request data portability.
To exercise these rights, contact us using the details below.
8. Cookies
Our website uses cookies to improve user experience, monitor performance, and analyse site usage. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Anchor PV Limited
Email: info@anchorpv.co.uk